Hamilton Mental Health Outreach



​To support and empower people with significant mental health challenges to recover and live well in the community.


Everyone has a meaningful life as a valued and engaged member of the community. 


  • Confidentiality
  • Respectful, equitable and inclusive access to services
  • Collaboration with clients and the larger community
  • The right to choose direction of recovery


We are a non-profit organization funded by the Hamilton Niagara Haldimand Brant Local Health Integration Network (HNHB LHIN) and are accountable to a Volunteer Board of Directors representing the Hamilton Community.

Click here to retrieve Multi-Sector Service Accountability Agreements (MSAA) for Hamilton Community Support Association (operating as Hamilton Mental Health Outreach).

The Hamilton Niagara Haldimand Brant (HNHB)  Local Health Integration Network (LHIN) has entered into a one-year MSAA extension with Hamilton Mental Health Outreach effective April 1, 2018.


We are committed to protecting your personal health information and to upholding our commitments under PHIPA (Personal Health Information Protection Act 2004).

Click here to see our Privacy Notice.


Our strengths include:

  • Two valued programs needed by hospitals and community to maintain client independence and prevent hospitalization:                    Intensive case management and social recreation and leisure with track record of three decades

  • Strong clinical team of credentialed, registered and experienced professionals
  • Strong, revitalized Board of Directors with new governance model

  • Re-stabilization of operations from 2013-2016:

           (1)  Finances including purchase of accounting, new office location

           (2)  Effective broadening of mandate to ensure referrals

           (3)  Re-established compliance with funding body

 The weaknesses that we must address include:

  • “Economy of scale” challenges: Required to meet same obligations as large agencies with limited infrastructure
  • Flat-lined LHIN funding and rising expenditures
  • Long term continuity of management leadership and psychiatric support
  • Increased focus needed on Board recruitment and Board leadership continuity

The opportunities we hope to seize include:

  • Enhancement of group program to allow new access to agency

  • To use new website for promotion of services and support Board recruitment

  • New training to expand staff expertise to attract new referral sources/potentially new funding

  • Exploration of opportunities within the LHIN’s Triple Aim for mental health and addiction

The threats we plan to address as we pursue our strategic imperatives include:

  • Containing costs within current revenue

  • Increasing external pressures, i.e., quality requirements, privacy legislation, integrated assessment records (IAR)                                   necessitating added expertise and I.T.

  • Expectations by the hospital and network of services for services exceeding our resources
  • Succession planning of Executive Director, Specialized staff (nurse, O.T.), Consultation (psychiatric) and Board continuity


Given the results of our environmental analysis and considering the challenges that may lie ahead, we identify our key strategic imperatives as goals for the next three years:

  1. Establish a plan to continue financial stability and sustainability 
  2. Expand clinical capacity consistent with current/future referral trends
  3. Take steps in continuous quality improvement of service delivery
  4. Promote all phases of Board development (recruitment, education, maintenance)
  5. Establish plans for succession of management, specialized staff roles and psychiatric consultant